Milan Art Gallery

I purchased two high-quality prints from Deodato.Gallery in November.

The artworks themselves are beautiful and were well packaged.
However, I would like to share my experience with the administrative handling of the transaction, especially for collectors who expect a smooth and professional process when purchasing art in this price range.

Before the purchase, I had explicitly requested a proper invoice. The payment was made via bank transfer, fully traceable and confirmed. Despite this clear request, no invoice was provided after delivery. At this price level, issuing a proper invoice for a bank transfer should be standard and automatic, not something the customer has to request, especially after having raised the point in advance.

Only after I explicitly requested the documentation did I receive an internal “Documento Gestionale”, essentially a cash-register log file (DGFE). To my understanding, this document does not function as a valid invoice in the context of a bank transfer and, to my knowledge, has no legal or fiscal validity in this situation.

Despite my clarification that a DGFE is not a receipt (scontrino), I was repeatedly told that it would serve as one, even though no payment had been made by card or Bancomat. I was also sent a pro forma cost estimate, which was irrelevant, as the artwork had already been fully paid for. At one point, I was even offered an informal, self-created document as a supposed solution—something that cannot replace an official invoice under any circumstance.

It took several written reminders and multiple phone calls before the correct invoice was eventually provided, despite my clear request made prior to purchase.

The delivery process was similarly problematic. The requested delivery window was not respected.
I had explicitly requested delivery before the 19th or after the 25th, yet the shipment was scheduled for the 21st. I then had to personally contact the courier to reschedule, something I would not expect to handle myself after purchasing artwork in this price range.

In the end, the documentation was completed, but the process was unnecessarily complicated and, in my experience, inconsistent with what I would expect from a gallery of this size. I sincerely hope this feedback encourages the management to bring their administrative processes up to the same high standard as the art they represent.

All points mentioned are fully documented and verifiable.

A beautiful contemporary art gallery with a selection of high-quality works. We visited with our children, who were thrilled and delighted in observing every detail of each piece. The young woman who welcomed us was very kind and friendly with the children, who bombarded her with questions. It's a place worth a visit!

So nice went to both locations.

Modern art gallery located in the center of Milan (about a 5-minute walk from the Duomo).
The exhibition space isn't very large, but it's welcoming, bright, and well-organized.
The staff who welcomed me during my visit for the TVBoy exhibition were very courteous and helpful.

When you enter this art house, known for its works by contemporary artists renowned internationally, you feel like you've stepped into the future. You'll find works by internationally renowned artists as well as emerging ones. The vibrant colors captivate even the most distracted passerby...